We are working towards offering Free worldwide returns, however at this stage the customer will be responsible for the shipping costs.
We accept international returns if the item is unworn, undamaged, unwashed, clean, and with original tags on. If you are based outside of the UK, we recommend returning your order via your local postal service at a basic rate, you are liable for the cost of your return. The customer is responsible for the product until we receive the Returned Item.
To return an item download, print, and fill this Returns Form (click here to download).
If you wish to Exchange an Item please Return the unwanted item back to us and purchase the new item(s) you wish to have. Once we receive your unwanted item(s) we then issue you a Refund.
Remember to keep your postage receipts, just in case your parcel doesn’t reach us.
Sale Items Returns
To make sure that we don't incur unbearable losses during our sales please note that items sold at 20% Off Sales can only be exchanged and not Refunded & Items Sold at £25 or Below cannot be Returned or Exchanged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process your return usually within 7-14 days. If the returned item(s) is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Changes on the Order
We are very quick at fulfilling our orders, if you wish to make changes to your order in terms of change of Address, Product, Quantity, Sizes, Contact Details, Name, etc. Please contact us as soon as possible to make these changes.
If your item was already fulfilled and shipped, then making these changes may not be possible and Legend London would not be responsible for rectifying those changes.